Frequently Asked Questions
Everything you need to know about our unique timepieces and shopping experience.
Where are Mr Jones Watches made?
Every Mr Jones watch is designed and hand-assembled in our London studio. We take pride in our artisanal approach, often using traditional techniques like hand-silkscreening for our watch dials.
Do you offer international shipping?
Yes, we ship our watches worldwide. We offer a range of tracked shipping options to ensure your timepiece arrives safely, regardless of where you are located.
What is your return policy?
We want you to love your watch. If you are not completely satisfied, you can return your unworn watch in its original packaging within 30 days of receipt for a full refund or exchange.
How do I care for my mechanical or automatic watch?
Mechanical watches require regular wear or manual winding to keep time. We recommend avoiding strong magnetic fields and extreme shocks to maintain the precision of the movement.
What kind of warranty do you provide?
All Mr Jones watches come with a 12-month warranty from the date of purchase. This covers any manufacturing defects in the movement or construction of the watch.
Can I change the strap on my watch?
Absolutely. Most of our watches feature standard lug widths, allowing you to customize your look with our range of leather, stainless steel mesh, or vegan strap options.