Returns & Exchanges

We want you to be completely satisfied with your new timepiece, which is why we offer a 30-day return period for any unworn and original condition watches. If your Mr Jones watch isn't the perfect fit for your collection, we make the return process simple and straightforward.

Return Process

• 1.
  Check Eligibility

  Ensure your watch is in its original, unworn condition with all protective films and packaging intact within 30 days of delivery.

• 2.
  Contact Support

  Email our customer service team with your order number to receive a return authorization and the correct return shipping address.

• 3.
  Secure Packaging

  Carefully pack the watch in its original presentation box and a sturdy outer shipping carton to prevent damage during transit.

• 4.
  Refund Processing

  Once our workshop inspects and approves the return, your refund will be issued to your original payment method within 5-7 business days.